Refund Policy

Last Updated: January 2025

At Versandwunsch, we strive to provide reliable shipping label services. This Refund Policy outlines the conditions under which refunds are granted and our free replacement policy for technical issues.

1. Overview

Due to the digital nature of our products (license keys for label generation), refunds are handled differently than physical products. We offer:

• Free Replacements: For invalid or faulty labels
• Refunds: Under specific circumstances outlined below
• No-Charge Policy: Invalid labels are never charged

2. Free Replacement Policy

2.1 When You Get a Free Replacement

You will receive a free replacement label immediately if:

• Invalid Label: The generated label is not valid or scannable
• "Code Invalid" Error: Technical error during label generation
• System Error: Our platform fails to generate the label properly
• Incorrect Data Output: Label contains incorrect carrier or routing information due to our system

2.2 No-Charge Guarantee

If a label is invalid or not scannable, you will NOT be charged.

We verify label validity, and any faulty labels are replaced free of charge with no deduction from your purchase.

2.3 How to Request a Replacement

1. Contact support via Telegram immediately
2. Provide your license key and description of the issue
3. We'll verify the issue and provide a replacement instantly
4. No arguments, no delays – just immediate support

3. Refund Eligibility

3.1 Refunds Are Granted For:

• Duplicate Purchases: If you accidentally purchased the same license key twice
• Service Unavailability: If our label generation service is completely unavailable for more than 24 hours
• Technical Impossibility: If technical issues prevent label generation and cannot be resolved
• Wrong Product: If you purchased the wrong weight class or carrier by mistake (before activation)

3.2 Refunds Are NOT Granted For:

• ❌ Already Activated Keys: Once a license key is activated and a label is generated, the service is considered delivered
• ❌ Carrier Issues: Lost, damaged, or delayed packages once in carrier possession (this is between you and the carrier)
• ❌ User Error: Incorrect address input, wrong package dimensions, or other mistakes made during label creation
• ❌ Change of Mind: After successfully generating a valid label
• ❌ Package Returns: If a package is returned to sender due to carrier delivery issues (we offer free replacement labels instead)
• ❌ Customs Issues: International shipment customs problems or delays

4. Digital Product Nature

4.1 Instant Delivery

Our products are digital license keys delivered instantly via email. Once delivered and activated, the service is considered fully provided.

4.2 Non-Returnable

Digital products cannot be "returned" in the traditional sense. However, we offer free replacements for technical failures (see Section 2).

5. Refund Process

5.1 How to Request a Refund

1. Contact support via Telegram
2. Provide your purchase details and license key
3. Explain the reason for your refund request
4. Wait for support team review (usually within 24 hours)

5.2 Refund Review

All refund requests are reviewed on a case-by-case basis. We will:

• Verify your purchase and license key status
• Check if the key was activated and label generated
• Assess if the issue qualifies for a refund under our policy
• Respond within 24-48 hours with our decision

5.3 Refund Timeline

If approved, refunds are processed as follows:

• Cryptocurrency Payments: 1-3 business days
• Other Payment Methods: 5-10 business days (depending on payment processor)

5.4 Refund Method

Refunds are issued using the original payment method. We cannot change the refund method or destination.

6. Label Failure Scenarios

6.1 Worst Case Scenario

In the worst case, if a label fails during transit:

• The package will be returned to sender
• The package is never lost (no record of loss in our service history)
• We provide a free replacement label for reshipping

6.2 Label Validity Issues

If a carrier rejects a label:

• Contact support immediately
• We'll investigate and provide a free replacement
• You will not be charged for the invalid label

7. Recommended Use Cases

Why this matters for refunds: If you ship high-value goods with DHL labels against our recommendation, refund eligibility may be limited.

8. Abuse Prevention

8.1 Fair Use Policy

We reserve the right to deny refunds if we detect:

• Repeated refund requests without valid cause
• Fraudulent claims
• Abuse of our free replacement policy
• Attempts to exploit our no-charge guarantee

8.2 Account Suspension

Accounts showing patterns of abuse may be suspended or banned from future purchases.

9. Exceptions and Special Cases

9.1 Service-Wide Issues

If there's a service-wide technical failure affecting multiple users, we will:

• Proactively notify affected customers
• Offer full refunds or free replacements
• Compensate for any significant inconvenience

9.2 Goodwill Refunds

In exceptional circumstances, we may offer refunds as a goodwill gesture even if not required by this policy. These are evaluated case-by-case.

10. Chargebacks

10.1 Chargeback Policy

Please contact us before initiating a chargeback.

• Chargebacks cost us significant fees and resources
• We're committed to resolving issues fairly and quickly
• Most issues can be resolved with a free replacement or refund

10.2 Consequences of Chargebacks

Unjustified chargebacks may result in:

• Account suspension
• Ban from future purchases
• Legal action in cases of fraud

11. Contact for Refunds

12. Changes to Refund Policy

We may update this Refund Policy to improve our service or comply with legal requirements. Changes will be:

• Posted on this page with an updated "Last Updated" date
• Applied to all future purchases (existing purchases follow the policy at time of purchase)

13. Legal Rights

This Refund Policy does not affect your statutory rights as a consumer under applicable law. In some jurisdictions, you may have additional rights beyond this policy.